Know What Your SaaS Users Actually Do
Structured research that goes beyond what users say to surface what they actually do, where the real friction is, and what will move the needle.
From £2,300
What continuous research actually changes.
Most product decisions are made on assumption. The teams that build the best products make them on evidence. Customer Intelligence Research gives you the structured evidence you need to make decisions with confidence.
Built for · Seasoned CPO · Series A–C
You have usage data and no continuous way to turn it into product decisions. Research happens in bursts, then goes stale.
AI-augmented delivery
AI clusters and codes qualitative data at scale. Interpretation and the questions we ask stay human.
What you receive
- Research plan and screener
- User interviews (minimum 5 participants)
- Behavioural observation sessions
- Survey design and analysis
- Affinity mapping and synthesis
- Customer insights report
- Jobs-to-be-done framework
- Design implications and priorities
Are you designing on evidence or assumption?
Teams that are making significant product decisions without evidence, and companies that have built on assumption and are starting to feel the cost of it.
Why SaaS teams run user research with VenNexis
Because the people closest to the product are the worst judges of it. Research gives you distance, evidence, and the confidence to decide.
How our SaaS user research process works, step by step
We structure every engagement so you always know where we are and what comes next.
Plan
Research questions, method selection, participant recruitment.
Conduct
Interviews, observation sessions, or surveys.
Synthesise
Affinity mapping, theme extraction, pattern identification.
Report
Insight report with design implications.
Apply
Prioritised recommendations and design decisions.
What SaaS user research costs
Adjust the parameters to get a rough budget range. Every project is different. We scope properly before committing to a final number.
Estimated investment
£3,200
This is a rough guide. Final cost depends on actual scope.
Get a user research quote
Services often paired with user research
Ready to start with Customer Intelligence Research?
Book a free discovery call or tell us what you need and we will come back with an honest proposal.